FAQs
Check out our frequently asked questions.
Catering and Gifts
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Is catering available?Most Four Square stores can help you cater for almost any occasion. We can provide food platters, cakes and catering ideal for birthday parties, office shouts, morning teas or shared lunches. Visit the store page of your local Four Square to find a menu and order form.
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Any gift ideas?As well as Gift Cards, many Four Square stores offer floral bouquets, hampers, cakes and gift baskets. Get in touch with your local store to view their range.
Four Square Gift Cards
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Where can I buy Gift Cards?
You can buy a gift card in-store. Gift cards are not currently available to buy online. Find out more about Four Square Gift Cards here.
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How do I check my gift card balance?You can check your current gift card balance at www.giftstation.co.nz
Health and Safety
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What is a health and safety issue?We take all health and safety issues very seriously. We want to know about anything that may affect people’s safety and well-being in and around the store, including hazards, injuries, or issues with the products we sell. If you spot anything that concerns you in or around the store, we suggest you notify a staff member in store immediately.
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How do stores address health and safety issues?We have a Foodstuffs team that will take appropriate action and liaise with stores to address anything that may occur. To find out more about this you can pop in to your local store and ask at the customer service desk or contact the store through this contact form.
Jobs and Careers
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How do I apply for a job at my local store?For vacant positions at Four Square near you, check this page or pick up an application from the customer service desk in-store.
Lost Trolley
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Found a lost Four Square trolley?We want to make the shopping experience as convenient as possible for our customers by providing enough shopping trolleys for use. Like you, we also hate to see our city's streets untidy! We work closely with local councils and the community to manage our trolleys; but we need your help to return used trolleys and report abandoned trolleys so we can collect them.
If you spot a trolley that has been abandoned, we'd appreciate it if you could use this contact form to let us know.
In your message, please include the location of the trolley, e.g. "corner of main street and high street" or "outside 3 Jones Drive" and the name of the nearest Four Square store, and we will collect it.
Products
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I have a problem with a product I have purchased, what can I do?You can either speak to a staff member at the store you purchased the item from or let us know the details through this contact form for our in-store team to look into this further.
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I'm looking for a particular item, does my local store stock it?Products and availability vary from store to store so get in touch with your local store through this contact form or directly by asking in-store.
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How do I place an order for my local store?Many stores offer catering and gifts like platters, hampers and more. Check out the store page for an order form or contact the store directly.
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How do I make a product suggestion for my local store?Many stores offer catering and gifts like platters, hampers and more. Check out the store page for an order form or contact the store directly.
Promotions and Deals
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Where can I find the latest deals and promotions?
Check out our weekly deals here.
Scam Alert
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I received a message that I suspect is a scam, what do I do?From time to time we receive reports that Four Square customers are being targeted by online scams in the form of display ads, pop-up ads and emails. Check here to see the latest scams and contact us if you receive something suspicious.
Sponsorship and Fundraising
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How do I apply for sponsorship?Four Square stores are all locally owned and operated and so there's a true commitment to supporting the communities in which we operate. If you are a local community group wanting to make a sponsorship and donation requests, please contact your local store directly. You can go to the store details page to find their contact details.
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How do I organise to set up a fundraising stall outside my local store?Get in touch with your local Four Square by phone or ask at the customer service desk in-store.
Store Experience
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I’d like to give feedback about a store I visited, what do I do?If you’d like to leave a compliment or let us know about a bad experience, speak to someone in-store or let us know the details for our in-store team to look into this further.